The linking of ergonomic design solutions with the efficiency-oriented perspective of service engineering is a current field of research. As an interdisciplinary approach, Social Service Engineering (SSE) aims to make interaction work humane and satisfactory, meaningful and sustainable for everyone involved.
Under the title: "Systemic Human - The future of the design of interaction work", the "SO-SERVE" project commissioned by the Federal Ministry of Education and Research (BMBF) is organizing in cooperation with the research network FOKUS:SE and supported by the German Research Foundation (DFG). the innovation network Leipzig Smart Service Engineering (LESSIE) supported by the Free State of Saxony March 19, 2021 from 10:00 a.m. to 13:00 p.m. a free expert workshop.
As part of the workshop, experts from ergonomics and service engineering will be brought together to discuss initial theses of social service engineering. The topic and the previous research results will be presented in keynote speeches. In the subsequent World Café, the exchange between experts, practice partners and all other interested parties should take place.
The results will then flow into a position paper that will highlight the synergy potential of both disciplines for the design of interaction work.
Background and aims of the workshop
An expert workshop has the purpose of taking up previous findings in the research field and discussing them together in a group of experts from the various scientific fields and with practice partners. In the course of the course, the synergies of the various disciplines in the design of their work are determined. Design proposals, concepts and possible interactions between the disciplines are then discussed and further developed.